Project History
Experience
Spherion, Inc; Brooksville, Fl, 10/2018-present
*Social Media Content *Attend Meetings *Screen Phone Calls *Reach out to Media Contacts *Proofread/Edit Publications *Cover Events on Campus * Edit Graphics/Photography *Greet Visitors *Accept/Collect Mail *Research Media Suppliers *Schedule Press Release/Media Content
Capella University; Minneapolis, MN, 6/2014-present
*Strategic Planning *Risk Assessment *Leadership Design *Quantitative / Qualitative Research Methodology *Remediation Design *CSR Analysis *Financial Planning *Financial Analysis & Risk Management *Operations Planning *Marketing Strategic Analysis *Present Results and Recommendations of Analysis *Periodic Meetings for Project Evaluation and Team Recommendations
SETA Journal, by Elsevier, & AOM Journal; Atlanta, Georgia; 6/2014 & 8/2016 - present
*proofreading journal entries; checking scientific merit; analyzing methodological accuracy; checking for plagiarism; evaluating usefulness of data; grade professionalism; analyzing clarity of voice; matching to journal image; analyzing technological usefulness
University of Maryland University College; Adelphi, MD, 6/2010-4/2014
*CSR Analysis *Financial Planning, Analysis and Risk Management *Marketing Strategic Analysis *SWOT Analysis *Present Results and Recommendations of Analysis *Periodic Meetings for Project Evaluation and Team Recommendations *Operations Planning *Watershed Planning *Toxicological Risk Assessment *Waste Handling *Environmental Audit *EHS Design*Remediation Design
Florida Default Law Group; Tampa, Fl, 5/2009-10/2009
*Relay Contract Details *Obtain Contract Approvals *Analyze Pleading Improvements *Plan Pleading Updates *Monitor Portfolio Schedule *Schedule New Client Tasks for Portfolio Team *Timesheets *Reports *Court Documents Creation *Timely Court Documents Filing *Courts Document Analysis for Decision-Making *Portfolio Management * Financial Audits *Database Management *Communications
GPI Southeast, Inc; Tampa, Fl, 6/2007-4/2008
*Evaluate Contract Requirements *Draft Contract Plan, Schedule, and Manual *Relay Contract Details *Obtain contract approval *Create Improvement Programs *Network Coop Agreement with nearby regions/organizations *Compliance Reports Generation *Conduct Compliance Inspections *Planning Compliance Operations *Schedule Workforce Tasks *Compliance Reports Generation *Creating and Filing Permit Documents *Public Service Announcements *RFP/Bids *Analyze Improvement Needs *Employee Training *Employee Training Updates
USF Environmental Science and Policy Department; Tampa, Fl, 5/2006-8/2006
*Archival Research of Environmental Policy Histories *Organize New Department Program *Database Management *Qualitative Research *Heavy Phones *Create/Administer Survey *Generate Written/Oral Reports
Pasco-Hernando CC Student Services; New Port Richey, Fl, 1/2000-5/2001
*Mailroom * Orientation Packets *Filing *Data Entry *Customer Service *Phones *Fliers *Fax *Copier *Campus Tours *Assist with Orientation *Assist with Registration *Registration Questions *Enrollment Documents *Expedite Application Documents *Set Admissions Appointments
Business and Professional Women’s Organization; Tampa, Fl, 1/1996-6/1997
*Meeting Minutes *Membership Database *Fliers *Cold Call Reminders *Newsletter *Essay Contests *Conferences
Tax Doctors; New Smyrna, Fl, 3/1993-10/1995
*Filing *Data Entry *Phones *Fax *Copier *Office Organization *Mailroom
Other Experience:
OREC Osceola County; Door Canvasser, 08/2013-10/201
advocate absentee ballots; obtain signatures for political campaigns; collect data on consensus views; network at individual homes; attend regular meetings on related matters; learn script for upcoming play; promote fundraiser tickets
Leapforce; Website Data Analyst, 10/2009-1/2010
website data analysis; review photos & content; review Java script and HTML; CSM search; review videos; internet safety and security; check for age appropriate content design; analyze seo
Green the Block; Operations Planner, 8/2007-11/2009
conduct local campaigns; member recruitment; event planning; events representative; generate and promote letters to officials; research goal topics; generate blogpost related to cause; social media updates; attend conference calls; participate in campaign planning events
MSABC & Relay for Life, ACS Events Committee; Membership Chair and Events Planner, 5/2005-11/2009
events planning; team recruitment; cold calling; send meeting reminders; meeting minutes; events calendar; event brainstorming; meeting logistics; assist with registration; funds recruitment; sponsor search; setup refreshments; promote petitions; send letters to officials
ONE Campaign; Events Planner, 3/2005-11/2009
market campaigns; recruitment of event participants; plan event logistics; market local event; promote and send communication to officials; create blogs with statistics promoting purpose; promote on social media; participate in conference calls; brainstorm campaigns
Jubilee USA Network; Campaign/Events Planner, 3/2005-11/2009
promote purpose; recruit advocatesl; outline events; promote events; educate officials about purpose; generate data related to purpose and present in blogs and on social media; use social media to educate about advocacy; attend remote conferences; feedback on campaign ideas
University of South Florida; Permits Compliance Intern, 4/2004-5/2009
policy analysis; statistics; GIS and GPS; lab work analysis; forensics science
Suncoast Sierra Club; Outings Trip Leader, 3/2010-2/2012
species Location; environmental lands; conservation outreach; research conservation efforts and advocacy data; provide expert advice about issues; request signatures for letters to officials; cold calling for relay to officials offices for advocacy; themed house parties
Naturecoast Native Plant Society; Advocate, 5/2009-11/2013
species Identification; environmental lands protection; invasive species management; learn parasite and disease prevention; growth methods
USF Athletics AEC; Athletics Tutor, 8/2008-5/2009
proofreading; editing; educational materials generation; writing assignments *computer software training; evaluating academic needs
Master Gardeners; Advocate, 9/2007-present
targeted gardening; native species identification; invasive species management; watershed design; network cause
West Pasco Audubon Society; Membership Committee Chair, 8/2007-10/2010
bird identification; niche location; migration counts; documentation of findings; observatory research; committee planning; advocate; network
National Wildlife Federation; Advocate, 3/2007-3/2010
study species tracks, markings, and sounds; identify regular habitats; document findings with photo, video, journal; Frogwatch program
Fair Trade USA; Advocate, 8/2005-11/2009
advertise products on social media; create blogs to identify reasons to support program; advocate to officials; network new members; request funds to support efforts; send letters to politician for social policy related
Dollar Tree Stores; Customer Service Specialist, 10/2005-5/2007
cash handling; direct customer service; inventory analysis; restock shelves; accessories items identification
Cottman’s Transmission and Total Auto Care; Cleaning Lady, 5/2005-9/2007
hazardous materials handling; cleaning solutions; transmission shop, mechanics, industrial cleaning
Oakview Terrace; Nurses Assistant, 11/2004-12/2005
daily status reports; patient condition summary reports; client representation; daily housekeeping; patient transportation; activities of living
Customer Service Experience:
Telenetwork; Technical Support Representative, 3/2016-7/2018
customer complaints; data system; internet, device, cable support; light sales; inbound phones; knowledge base; KPIs
Sutherland Global; Technical Support Representative, 9/2014-10/2015
customer satisfaction; crm and dynamics systems; software support; gaming system support; account maintenance; subscription sales
Westgate Resorts; Timeshare Sales Assistant, 5/2014-9/2014
in person customer contact; sales discovery; property tours; presentations; timeshare sales support; client follow-ups
Home Shopping Network; Sales Representative, 9/2012-10/2013
customer service; order taking; sales; credit applications; flexpay approvals; collections
Starkey Environmental Education Center; Youth Program Instructor, 6/2010-8/2010
customer greetings; parent conferences; create educational materials; create lesson plans; proofreading; evaluating educational progress; CPR
Spherion, Inc; Brooksville, Fl, 10/2018-present
*Social Media Content *Attend Meetings *Screen Phone Calls *Reach out to Media Contacts *Proofread/Edit Publications *Cover Events on Campus * Edit Graphics/Photography *Greet Visitors *Accept/Collect Mail *Research Media Suppliers *Schedule Press Release/Media Content
Capella University; Minneapolis, MN, 6/2014-present
*Strategic Planning *Risk Assessment *Leadership Design *Quantitative / Qualitative Research Methodology *Remediation Design *CSR Analysis *Financial Planning *Financial Analysis & Risk Management *Operations Planning *Marketing Strategic Analysis *Present Results and Recommendations of Analysis *Periodic Meetings for Project Evaluation and Team Recommendations
SETA Journal, by Elsevier, & AOM Journal; Atlanta, Georgia; 6/2014 & 8/2016 - present
*proofreading journal entries; checking scientific merit; analyzing methodological accuracy; checking for plagiarism; evaluating usefulness of data; grade professionalism; analyzing clarity of voice; matching to journal image; analyzing technological usefulness
University of Maryland University College; Adelphi, MD, 6/2010-4/2014
*CSR Analysis *Financial Planning, Analysis and Risk Management *Marketing Strategic Analysis *SWOT Analysis *Present Results and Recommendations of Analysis *Periodic Meetings for Project Evaluation and Team Recommendations *Operations Planning *Watershed Planning *Toxicological Risk Assessment *Waste Handling *Environmental Audit *EHS Design*Remediation Design
Florida Default Law Group; Tampa, Fl, 5/2009-10/2009
*Relay Contract Details *Obtain Contract Approvals *Analyze Pleading Improvements *Plan Pleading Updates *Monitor Portfolio Schedule *Schedule New Client Tasks for Portfolio Team *Timesheets *Reports *Court Documents Creation *Timely Court Documents Filing *Courts Document Analysis for Decision-Making *Portfolio Management * Financial Audits *Database Management *Communications
GPI Southeast, Inc; Tampa, Fl, 6/2007-4/2008
*Evaluate Contract Requirements *Draft Contract Plan, Schedule, and Manual *Relay Contract Details *Obtain contract approval *Create Improvement Programs *Network Coop Agreement with nearby regions/organizations *Compliance Reports Generation *Conduct Compliance Inspections *Planning Compliance Operations *Schedule Workforce Tasks *Compliance Reports Generation *Creating and Filing Permit Documents *Public Service Announcements *RFP/Bids *Analyze Improvement Needs *Employee Training *Employee Training Updates
USF Environmental Science and Policy Department; Tampa, Fl, 5/2006-8/2006
*Archival Research of Environmental Policy Histories *Organize New Department Program *Database Management *Qualitative Research *Heavy Phones *Create/Administer Survey *Generate Written/Oral Reports
Pasco-Hernando CC Student Services; New Port Richey, Fl, 1/2000-5/2001
*Mailroom * Orientation Packets *Filing *Data Entry *Customer Service *Phones *Fliers *Fax *Copier *Campus Tours *Assist with Orientation *Assist with Registration *Registration Questions *Enrollment Documents *Expedite Application Documents *Set Admissions Appointments
Business and Professional Women’s Organization; Tampa, Fl, 1/1996-6/1997
*Meeting Minutes *Membership Database *Fliers *Cold Call Reminders *Newsletter *Essay Contests *Conferences
Tax Doctors; New Smyrna, Fl, 3/1993-10/1995
*Filing *Data Entry *Phones *Fax *Copier *Office Organization *Mailroom
Other Experience:
OREC Osceola County; Door Canvasser, 08/2013-10/201
advocate absentee ballots; obtain signatures for political campaigns; collect data on consensus views; network at individual homes; attend regular meetings on related matters; learn script for upcoming play; promote fundraiser tickets
Leapforce; Website Data Analyst, 10/2009-1/2010
website data analysis; review photos & content; review Java script and HTML; CSM search; review videos; internet safety and security; check for age appropriate content design; analyze seo
Green the Block; Operations Planner, 8/2007-11/2009
conduct local campaigns; member recruitment; event planning; events representative; generate and promote letters to officials; research goal topics; generate blogpost related to cause; social media updates; attend conference calls; participate in campaign planning events
MSABC & Relay for Life, ACS Events Committee; Membership Chair and Events Planner, 5/2005-11/2009
events planning; team recruitment; cold calling; send meeting reminders; meeting minutes; events calendar; event brainstorming; meeting logistics; assist with registration; funds recruitment; sponsor search; setup refreshments; promote petitions; send letters to officials
ONE Campaign; Events Planner, 3/2005-11/2009
market campaigns; recruitment of event participants; plan event logistics; market local event; promote and send communication to officials; create blogs with statistics promoting purpose; promote on social media; participate in conference calls; brainstorm campaigns
Jubilee USA Network; Campaign/Events Planner, 3/2005-11/2009
promote purpose; recruit advocatesl; outline events; promote events; educate officials about purpose; generate data related to purpose and present in blogs and on social media; use social media to educate about advocacy; attend remote conferences; feedback on campaign ideas
University of South Florida; Permits Compliance Intern, 4/2004-5/2009
policy analysis; statistics; GIS and GPS; lab work analysis; forensics science
Suncoast Sierra Club; Outings Trip Leader, 3/2010-2/2012
species Location; environmental lands; conservation outreach; research conservation efforts and advocacy data; provide expert advice about issues; request signatures for letters to officials; cold calling for relay to officials offices for advocacy; themed house parties
Naturecoast Native Plant Society; Advocate, 5/2009-11/2013
species Identification; environmental lands protection; invasive species management; learn parasite and disease prevention; growth methods
USF Athletics AEC; Athletics Tutor, 8/2008-5/2009
proofreading; editing; educational materials generation; writing assignments *computer software training; evaluating academic needs
Master Gardeners; Advocate, 9/2007-present
targeted gardening; native species identification; invasive species management; watershed design; network cause
West Pasco Audubon Society; Membership Committee Chair, 8/2007-10/2010
bird identification; niche location; migration counts; documentation of findings; observatory research; committee planning; advocate; network
National Wildlife Federation; Advocate, 3/2007-3/2010
study species tracks, markings, and sounds; identify regular habitats; document findings with photo, video, journal; Frogwatch program
Fair Trade USA; Advocate, 8/2005-11/2009
advertise products on social media; create blogs to identify reasons to support program; advocate to officials; network new members; request funds to support efforts; send letters to politician for social policy related
Dollar Tree Stores; Customer Service Specialist, 10/2005-5/2007
cash handling; direct customer service; inventory analysis; restock shelves; accessories items identification
Cottman’s Transmission and Total Auto Care; Cleaning Lady, 5/2005-9/2007
hazardous materials handling; cleaning solutions; transmission shop, mechanics, industrial cleaning
Oakview Terrace; Nurses Assistant, 11/2004-12/2005
daily status reports; patient condition summary reports; client representation; daily housekeeping; patient transportation; activities of living
Customer Service Experience:
Telenetwork; Technical Support Representative, 3/2016-7/2018
customer complaints; data system; internet, device, cable support; light sales; inbound phones; knowledge base; KPIs
Sutherland Global; Technical Support Representative, 9/2014-10/2015
customer satisfaction; crm and dynamics systems; software support; gaming system support; account maintenance; subscription sales
Westgate Resorts; Timeshare Sales Assistant, 5/2014-9/2014
in person customer contact; sales discovery; property tours; presentations; timeshare sales support; client follow-ups
Home Shopping Network; Sales Representative, 9/2012-10/2013
customer service; order taking; sales; credit applications; flexpay approvals; collections
Starkey Environmental Education Center; Youth Program Instructor, 6/2010-8/2010
customer greetings; parent conferences; create educational materials; create lesson plans; proofreading; evaluating educational progress; CPR